Meeting analysis takes too long to process | Voters

Meeting analysis takes too long to process

complete

Yaroslav S

It looks like the processing for my last meeting has stuck. It's been an hour, and the scores and other information are still being processed. I still see the gradient on the right side, and the elements and words are not interactive.

April 12, 2024

mattisssa

marked this post as

complete

Yaroslav S

Hey mattisssa! App version: 1.2.8-102. OS: 14.1.2. I believe I used my headphones mic for the recording.

mattisssa

Yaroslav S: Does it still in analysing process? Remember, our SLA is 5 minutes per recording.

Yaroslav S

mattisssa, yes, looks like it's still analysing. Even after the update.

mattisssa

I noticed an alert in our system indicating that you may have used the MSLoopbackDriverDevice_ModelUID: Microsoft Teams Audio microphone, a custom driver for Microsoft Teams, which causes all sounds to disappear in Spellar.

Did you use the driver on purpose?

mattisssa

marked this post as

in progress

mattisssa

We are addressing the audio recording issue you mentioned. A fix is in progress and will be ready in 1-2 days.

Please provide your macOS version, App Version (can be found in the Spellar menu bar or the Settings), and specify if you used headphones or the built-in microphone during recording.